TO FACILITATE A QUICK, ACCURATE RESERVATION
PLEASE INCLUDE THE FOLLOWING INFOMRATION:
Passenger Name or Account Number
Date, time of pick-up, address, and telephone number.
Type of service: Town Car (1-4 Passengers), Limo (1-6 Passengers), Van (7-11 Passengers), Buses (15 -25)
Destination: Airport, Airline, Address
Any special instructions given to Dispatcher and/or Chauffeur
Your name and telephone number
Make your reservation by calling our toll free number at (1-866-323-6005)
DOOR TO DOOR SERVICE TO YOUR DEPARTING AIRLINE
GUARANTEED RESERVATION POLICY
AIRPORT ARRIVAL
Arriving at the Airport with or without Luggage?
CURB-SIDE EXPRESS PICK-UP Call and ask our office for this service and you can save time. When you get into the Airport we will instruct you where to go to meet your vehicle.
Unless otherwise ordered, the Chauffeur will meet arriving Passengers at the Airline Security Area. The Chauffeur will have a sign displayed with either the Passenger’s name or the name of your Company.
If for any reason the Chauffeur cannot locate the Passenger, the Chauffeur will: (1) Notify the Dispatcher, (2) Confirm the Passenger’s reservation with the airline, or (3) Check with the Passenger’s final destination to see if there has been a change of plans by the Passenger.
If you do not make contact with your Chauffeur at your designated pick-up location, do not call your office or home – CALL US IMMEDIATELY. It’s best for our Dispatcher to speak directly with you and with our Chauffeur to complete your pick-up quickly
AIRLINE/TRAVEL DELAYS
Airport arrivals are allotted 1 free hour of time. This covers Gate-to-Gate travel only. Anything beyond an hour will be charged an additional waiting time fee. This includes all mechanical difficulties and lost baggage.
Cancellation of a Guaranteed Reservation must be made 2 hours, EST (Eastern Standard Time) prior to the pick-up time. “No-shows” and “cancel-on locations” will be billed as a “no show” fee. Cancellation number will be given at the time of the cancellation and should be retained for your records.
Frequently asked Questions. See below for answers.
1-Yes. Whether you are a first time Client or a repeat Customer, simply click on Reservations and fill out the specified form. You will be able to get prices within minutes and receive a Confirmation Number.
2-You can open a Billing Account with Airport Transportation Service simply by filling out our Account Application Form on-line or by Fax.
3-Discounted rates. No payment at the time of service. No finance charge. You will receive a convenient monthly statement so you can control your finances more closely and pay everything at the end of the month by check or credit card.
4-There are two different ways that we can pick you up. Convenient Curbside pick-up is available which is very fast and efficient, or we can also meet you at the Baggage Claim Area for an additional fee. In both cases the Driver will meet you with your name on a sign. Please refer to the Airport Pick-Up Policies once you've received your confirmation.
5-If you made a reservation based on a flat rate, you will receive thirty (30) minutes grace period or free waiting time from the actual landing time, until you call for your pick-up with Domestic flights and sixty (60) minutes free waiting time with all International flights from the time the flight lands until the time you call us from the Airport for your pick-up.
6-Visa, MasterCard, American Express & Diners’ Club. We can also do direct billing for our Preferred Accounts.
7-The Industry standard is 20%. Normally we add the tip automatically to your base rate. Additional gratuity for exceptional service is always advised.
8-By having an Account with us, you can request for automatic credit card payment or we can do a bi-weekly or monthly direct billing and statement.
9-Yes. Airport Transportation Service will constantly check your flight for actual arrival time. As long as your flight number doesn’t change, we will know about your flight delays. It is strongly advised however, to let our office know about your flight delays.
10-Yes. We would definitely need to know your arriving flight number and your new arrival time.
11-The best option is to call our office directly to assure availability in case there is a big time change and confirm immediately. If you want to contact us via e-mail or fax, and be able to confirm your changes, please allow at least 24 hours prior to your actual pick-up/arrival time.
12-Once you receive a Confirmation Number, you are confirmed. You can cancel your airport pick-up or drop-off with 24 hours notice; although As Directed or Hourly Orders can not be cancelled. For more details please refer to the Cancellation Policy and Rules at the bottom of your Reservation Confirmation.
13-Once you make a reservation you will receive a Confirmation Number. We can send you confirmation via fax or e-mail.
14-All of our stretch limousines are fully equipped with TV, CD Player, VCR Dual Privacy Sound Proof Partition, Fiber Optic Lighting and Complimentary Bar.
15-We have a wide variety of brand new cars, limos, vans, SUV’s and buses. For details, you can click on Vehicles.
16-On advance notice you may request a Spanish speaking Driver.
17-With advance notice you can make a special request, and we will do our best to fulfill your needs.
18-We have been in business since 1980.
19-Yes we are.
20-We charge an 8% License and Administration fee for all reservations.
21- You are responsible for all additional fees such as parking, airport tax, and any other additional costs or services.
22-If you have a pick-up from a residence or any place other than the Airport, we give you a 10 minute grace period or free time from the actual pick-up time. Additional waiting time will be calculated per ¼ hour increments. Hourly rates will be determined based on the type of vehicle ordered.
23-We don’t accept cash for any reservation for which the total amount exceeds $50.00. For people that don’t have, or don’t want to use a credit card, we recommend either a Money Order or Cashier’s Check. The next option is to deposit money directly into our account and fax receipt in advance.
24-All hourly limousine orders come with a complimentary beverage and bar. Our bar has basic drinks (soft drinks & water) and ice with glasses and napkins. You can order additional drinks for an additional charge or you can simply bring along your favorite drink.
25-If you are not set up with Airport Transportation Service, Inc.’s House Billing Account, you will need to have a credit card to confirm your reservation.
26-As soon as you complete your reservation, you will receive a confirmation number by phone or via fax.
27-Driver will arrive within a few minutes he will meet you at the Baggage Carousel with your name on a sign. You can ask for a Express curb-side pick-up, Our vehicle will show up with your name in the window.
28-You can call our office number (203) 323-6008) or you can call our Toll Free number (1-866-323-6005).
29-With our flat rates you are not responsible for where the Driver is taking off from, and as a result your time starts from your door or pick-up point. With our hourly quotes, we may be charging an additional time for getting to your door and back, but if your pick-up point is within our region and zones, you won’t have to worry about that. You will be informed when making your reservation.
30-It really depends on the type of car, and the occasion. If it’s a simple sedan pick-up, we prefer at least 24 hour notice, although you may be able to reserve one within 2-3 hours of requested pick-up time. On the other hand with our limos we like to have at least 48 hour notice while our specialty vehicles and will require more time.
31-Our vehicles are mainly either black or white. All of our Sedans and Town Cars are black.
32-With our flat rate (Sedan) to the Airport, there will be a minimum $10.00 charge for immediate stop or on the way stops, within 5 mile radius, and $20.00 charge if it’s within 7 mile radius. Although sometimes to reduce complication the flat rate may simply change to an hourly rate.
33-If you are a new customer, we first confirm your reservation with a credit card and then you’ll get charged. Additional time or services will be charged at the end of each trip or the next business day.
34-Yes. Simply because it takes more time, you’ll pay slightly more. We will monitor flights constantly and check for new arrival times. There are two different ways that you can get picked up and you are quoted based on the option you choose. For Airport pick-up there are also Tax and Parking Fees, while you don’t have those fees when going to the Airport.
35-Considering Drivers may be off at times, we try our best to fulfill your needs. We will make a note in your file about any special requests.
36-Our Town Cars will fit four (4) passengers plus 4- light baggage. If you think that you have a lot of bags and may not fit comfortably, you may want to think about our next size car, either Van ,or the VIP Van
37-We have Vans that holds 8 to 11 passenger and Mini Buses that holds 24. Big Buses holds 49. Extra Luggage no problem.
Company Policy | |
1. AUTHORITY : The driver is authorised by us to stop the car and ask any passengers to leave the vehicle if, in his opinion, they are acting contrary to our conditions of service in any way. Passengers must not distract or encourage or harass the driver into breaking the law or any of these conditions. 2. DAMAGE : Any malicious damage or deliberate breakages or carelessness resulting in damage to the vehicle will be charged directly to the person who placed the booking. 3. SOILING : Any passenger causing excessive soiling inside the vehicle will be charged for valeting of the vehicle. Excessive soiling is when the car is unusable for the next client and cannot be easily rectified by the driver with equipment provided in the vehicle. 4. LICENSING/INSURANCE : We will not carry more passengers than our insurance allows. 5. SMOKING : We have a NON-smoking policy for all our cars in line with health and safety legislation. Smoking in the cars is not permitted and will not be tolerated. In such circumstances, the driver has the authority to ask passengers to leave the vehicle. 6. FOOD/DRINK : We also have a NON-food/drink policy for all our cars. Again, In such circumstances, the driver has the authority to ask passengers leave the vehicle. 7. SUBSTITUTION : We reserve the right to substitute any car in the event of a breakdown prior to any booking. We will endeavour to supply a vehicle of equal quality, if this is not possible we will make an adjustment to the price accordingly. If the car should breakdown during your journey the driver will contact us to arrange a car/cars to get you to your destination as soon as practical. Be assured your safety, comfort and punctuality is our topmost priority 8. BOOKING CONFIRMATION : Your booking is not secured until you receive confirmation number. This will by phone, fax or E mail. Please check your booking confirmation carefully and inform us of any errors. We will endeavour to check all details, including pick-up, drop-off and journey times etc. given to us. Airport Transportation Service cannot be responsible for any errors, cancellations, road works, traffic-jams or timetable or schedule changes which result in loss or delay to our customers or passengers. 9. DEPARTURE TIMES : We will recommend departure and journey times to be allowed for after making allowances for the day of travel and times. Airport Transportation Service cannot be responsible for clients insistence for any variation to the recommended times or delay to agreed pick-up time, which may result in missed your special event start times or any other loss. Any delay during a journey caused by the passenger is solely at their own risk and responsibility. The driver must not be asked to speed or drive recklessly to make up time. 10. QUOTES : A Quote can be verbal, in writing or by E-mail and will be based on information supplied by our customer. The quote will be considered as binding by ATS subject to these terms and will be valid for 1 Month. Any change to the arrangements could render the quote invalid. In such circumstances, Airport Transportation Service reserve the right to re-quote on any change to an agreed itinerary. 11. CHANGES WHILST IN TRANSIT : Requested changes, including requests to carry luggage, at the time of travel may be subject to an additional charge up to and not more than our standard charge of £50, payable on completion of your journey. Any such changes will need to be agreed with Airport Transportation Service and not the vehicle driver. 12. LIABILITY : Every effort will be made to get you to your destination on time, but we are not liable for any loss due to delays caused by traffic jams, road works, road closures, diversions, extreme weather conditions, collisions caused by other parties ,or terrorist attacks on the journey. Airport Transportation Service may cancel all services and refund in the event of a declared national emergency, riot, war, fuel shortage, extreme weather, nuclear explosion or leakage and terrorist attack. 13. TERMINATION : Airport Transportation Service reserves the right to refuse or terminate any booking if it is felt to be not genuine or places any driver or vehicle at risk of damage or abuse by the client or by persons (connected or not connected with the client) in the vicinity of any location during the hire. The vehicle will leave the vicinity of any disturbance whether the client is present or not and only return when safe to do so. Airport Transportation Service reserve the right to terminate the agreed arrangement with immediately effect and ask the client to vacate its vehicle (when safe to do so) if at the driver’s discretion, the client commits any act which threatens the safety of the vehicle or any of its occupants. There will be no refund if part way through the journey or a later return journey is unused. A passenger will be refused entry to any of our vehicles if the driver suspects drug, alcohol or solvent abuse prior to or during the journey. 14. PAYMENT : We reserve the right to ask for full payment of the agreed amount at the time of booking. These can be made by Phone Order, Credit cards, cash or cheque (which must be cleared by the time of travel). Where a standard booking deposit of £40 per car is agreed, the balance owing is to be paid in advance of traveling. For very short notice bookings from persons unknown only payment by cash to the driver beforehand will be accepted. Booking confirmation will be sent once payment has been received. 15. CANCELLATION : Once confirmed, if you decide not to proceed with your booking, you need to notify us at least 2 day prior to the date of travel. Payments are refundable however this is always at the discretion of. Airport Transportation Service Wedding deposits are excluded and are non refundable. 16. CAPACITIES : we can carry up to 4 persons (Rolls Royce, , Vanden Plas, ) we cannot guarantee to carry all other associated items e.g. luggage, personal possessions. These must need to be notified to us at the time of booking to avoid unnecessary delay or additional cost at time of travel. 17. JURISTICTION : The conditions set out above and all other expressed Terms of Contract, shall be governed & are construed in accordance with the laws of the state. | |